At OZVAPEONLINE, customer satisfaction is one of our top priorities. If you’re not completely satisfied with your purchase and would like to return a product, our customer support team is here to assist you. All returns are subject to the terms and conditions outlined below.

Conditions for Return & Exchange

All products must meet the following conditions to be eligible for a return:

  • The product must be unused, and show no signs of wear, damage, or previous use.
  • The item must be kept in its original condition, free from scratches, stickers, or modifications, with the OZVAPEONLINE warranty seal intact.
  • The original packaging must be undamaged, with no tears, dents, writing, or additional tape, and must match the product specifications.
  • All customer and order details must match the information recorded in the OZVAPEONLINE system.
  • The product must not have been damaged by external factors, including extreme temperatures, water exposure, or other environmental conditions.
  • OZVAPEONLINE reserves the right to refuse any return if the product fails to meet these requirements, based on our inspection and assessment.

Returns Timeframe

  • Your product must meet all the return conditions.
  • The return period is within 7 days from the date of receipt.

Exchanges

  • If you wish to exchange a product, the new item you select must be of equal or greater value than the one you originally purchased.
  • If the new item costs more, you’ll be required to pay the difference.


We do not offer refunds for price differences if the new item is cheaper.

How to Return Products

If you wish to return a product, please contact us via:

Email: [email protected]

We will inspect the product and notify you as soon as possible.

Important Notes

  • Please review the return conditions carefully and make sure your product meets all requirements before sending it back to avoid any issues during the return process.
  • Take clear photos of the product before returning it and keep the tracking number for reference.
  • Customers are responsible for covering all return shipping costs incurred during the return process.
  • If you have any questions or need assistance, please contact the OZVAPEONLINE customer support team. We’re always happy to help.

Refund Policy

After we receive and inspect your returned product, the OZVAPEONLINE team will send you an email confirmation with an update on your refund request. You will be notified whether your refund has been approved or declined.

  • If your request is approved, the refund will be issued to your original payment method, including your credit card, within 1–6 days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund within the expected timeframe, please follow these steps:

  1. Check your bank account again to confirm whether the refund has been credited.
  2. Contact your credit card provider, as refunds may take additional time to appear on your statement.
  3. Get in touch with your bank to check for any pending transactions or processing delays.

If you have completed these steps and still have not received your refund, please contact us at [email protected]

Non-Refundable Items

  • Only regular priced items may be refunded.
  • Sale items cannot be refunded.

Thank you for shopping with OZVAPEONLINE! Your satisfaction is our priority.